Refund & Cancellation Policy
This policy explains cancellations and refunds for services provided by Adaccurate Digital Service ("we", "us", "our"), including the AccuFlow platform.
1. Setup fee
The one-time setup fee (₹5,000, including WhatsApp Business API setup) covers work we perform to configure your account, connect your WhatsApp Business API, and onboard your business. Because this work begins as soon as you sign up:
- The setup fee is refundable only before setup work has begun.
- Once WhatsApp API application or account configuration has started, the setup fee is non-refundable, as third-party and manual work has been carried out.
2. Monthly subscription
- Monthly plans are billed in advance for each cycle.
- You may cancel at any time; cancellation stops future renewals.
- Payments already made for the current cycle are generally non-refundable, and you keep access until the end of the paid period.
3. Requesting a refund
If you believe you are entitled to a refund (for example, a duplicate payment or a billing error), email support@adaccurate.in within 7 days of the charge with your account details and the reason. We will review and respond within a reasonable time.
4. How refunds are processed
Approved refunds are made to the original payment method via our payment gateway, typically within 5–10 business days, depending on your bank or card provider.
5. Service issues
If you experience a problem, please contact our support team first — most issues are resolved quickly through our in-app help desk and WhatsApp support. We are committed to making things right.
6. Contact
For cancellations or refund requests, contact support@adaccurate.in or +91 98111 67841.